Everything you need to know before requesting your pack

For most people, online wins on safety, convenience, and price. Physical 'Compro Oro' shops carry rent, security, and staff costs that come out of your offer. OroSeguro operates entirely online and passes those savings on to you — no street risk, no face-to-face haggling.

Because our team has 38+ years of industry experience. We understand the true value of your pieces and set it out piece by piece in writing: weight, purity and the day's price.

The value of gold changes daily with the global financial markets. Because OroSeguro operates online with low overhead, we can offer some of the most competitive rates in Spain. The easiest way to find out exactly what your items are worth is to request your free pack — we evaluate your pieces and give you a firm, no-obligation offer based on the day's gold price.

You'll receive a detailed appraisal with weight, purity, and the official daily price (LBMA + live FX). Your offer is based on that price, with a written piece-by-piece breakdown, and once issued it doesn't change with the market.

Yes. Each pack includes Generali insurance up to €50,000 as standard (extendable to €100,000 on request) and a tracking number so you know where your package is. The rigid box is prepaid and designed to protect your pieces.

Trust comes from transparency and guarantees. Your shipment is fully tracked and insured by Generali from the moment it leaves your hands until it reaches our secure facility. As a registered Spanish company (MOLTEN CORE, S.L.U.) we comply with all national regulations. Most importantly, appraisals are 100% free and no-obligation — if you aren't happy with the offer, we return your items safely.

Every shipment is covered by Generali insurance up to €50,000 as standard (extendable to €100,000 on request). If the package is lost or damaged in transit, we handle the claim directly with the insurer and compensate you. The pack also includes real-time tracking so you always know where it is.

Nothing happens. We return your gold for free and insured within 24-48 hours. There are no penalties or hidden fees: you decide at your own pace.

Absolutely. Our team guides you through the process and answers questions before and after shipping. Message us on WhatsApp anytime.

Any precious metal item, in any condition — gold, silver, platinum, and palladium. Jewellery (rings, chains, pendants, earrings, religious pieces, cufflinks), watches, coins, bars, dental gold, and broken or mismatched pieces. Gold 8k–24k, silver 925+, all grades of platinum and palladium. With or without stones. No need to clean, untangle, or repair.

Yes, absolutely. We buy by precious-metal content (weight and purity), not condition or design. Broken chains, single earrings, dented rings, or outdated jewelry are all fine to send. If it's gold, silver, platinum, or palladium, it holds value.

No problem. We test each piece to determine metal type and purity. If you accept our offer and some of the items are not gold, we'll note it clearly and return it at no cost; alternatively, you can donate the costume jewellery and non-precious metal items to a charity we work with.

Yes. Hallmarks (the tiny stamps indicating purity, like "750" for 18k) help, but they can wear away over time and some custom or older pieces never had them. Our team uses advanced testing equipment to verify the exact purity of every item, stamped or not.

We accept gold, silver, platinum and palladium, to guarantee the best rates and keep shipping 100% free, we require a minimum of 5 grams of precious metals (gold, silver, platinum). Note: Shipments containing exclusively costume jewellery or non-precious metals (with no melt value) are subject to a €20 return fee to cover handling and transport; as a free alternative, you can donate those pieces to a charity we work with.

Yes. Include jewelry, coins, bullion, broken pieces, or fragments of different karats and colors in one bag—our lab separates and classifies everything. If you accept our offer, anything that is not gold or has no value is returned to you at no cost.

We appraise diamonds larger than 0.25 carats and add them to your offer. Smaller stones or those without commercial value can be removed and returned to you if you wish. Request your free insured pack

We completely understand. If after seeing the appraisal you prefer to keep your pieces, we return them for free and insured within 24-48 hours. There is no obligation to sell: you decide with complete peace of mind.

Three objective factors: the purity of the metal (the karat, e.g. 18k — the most common in Spain), the exact weight of the item, and the live global market price on the day of your appraisal. We use professional, non-destructive testing — no guesswork, just a transparent, data-driven valuation.

Just your name, mobile number, postal code, and delivery address. The pack arrives within 24-48 business hours.

We send the bank transfer within 24 business hours of you accepting the offer. When the money reaches your account depends on your bank.

We pay by bank transfer, sent within 24 business hours of you accepting the offer.

In most cases you won't owe extra tax because pre-owned jewelry sells for less than it originally cost. Only if you clearly make a profit should you declare it. This is general guidance; consult a tax advisor for specifics.

We are committed to the circular economy. Most pieces are melted and refined into pure investment gold (24k), giving the metal a new life without the environmental impact of mining.