Question 1

Is it better to sell gold online or at a physical "Compro Oro" shop in Spain?

Accepted Answer

For most people, online wins on safety, convenience, and price. Physical 'Compro Oro' shops carry rent, security, and staff costs that come out of your offer. OroSeguro operates entirely online and passes those savings on to you — no street risk, no face-to-face haggling.

Question 2

Why is our appraisal higher?

Accepted Answer

Because our team has 38+ years of combined experience. We understand the true value of your pieces and apply no hidden margins.

Question 3

How much is my gold worth in Euros today?

Accepted Answer

The value of gold changes daily with the global financial markets. Because OroSeguro operates online with low overhead, we can offer some of the most competitive rates in Spain. The easiest way to find out exactly what your items are worth is to [request your free pack](/en#kit) — we evaluate your pieces and give you a firm, no-obligation offer based on today's top market rates.

Question 4

How do I know the price is fair?

Accepted Answer

You'll receive a detailed appraisal with weight, purity, and the official daily price. We pay up to 95% of market value on big quantities, far above the average of traditional gold buyers.

Question 5

Is it safe to send my gold by mail?

Accepted Answer

Yes. Each pack includes Generali insurance up to €50,000 as standard (extendable to €100,000 on request) and a tracking number so you know where your package is. The rigid box is prepaid and designed to protect your pieces.

Question 6

How do I know my jewelry is safe with an online buyer?

Accepted Answer

Trust comes from transparency and guarantees. Your shipment is fully tracked and insured by Generali from the moment it leaves your hands until it reaches our secure facility. As a registered Spanish company (MOLTEN CORE, S.L.U.) we comply with all national regulations. Most importantly, appraisals are 100% free and no-obligation — if you aren't happy with the offer, we return your items safely.

Question 7

What happens if my package is lost?

Accepted Answer

Every shipment is covered by Generali insurance up to €50,000 as standard (extendable to €100,000 on request). If the package is lost or damaged in transit, we handle the claim directly with the insurer and compensate you. The pack also includes real-time tracking so you always know where it is.

Question 8

What happens if I don't accept the offer?

Accepted Answer

Nothing happens. We return your gold for free and insured within 24-48 hours. There are no penalties or hidden fees: you decide at your own pace.

Question 9

Can I talk to someone before sending my pack?

Accepted Answer

Absolutely. Our team guides you through the process and answers questions before and after shipping. Message us on WhatsApp anytime.

Question 10

What do we buy?

Accepted Answer

Any precious metal item, in any condition — gold, silver, platinum, and palladium. Jewellery (rings, chains, pendants, earrings, religious pieces, cufflinks), watches, coins, bars, dental gold, and broken or mismatched pieces. Gold 8k–24k, silver 925+, all grades of platinum and palladium. With or without stones. No need to clean, untangle, or repair.

Question 11

Can I sell broken jewelry, single earrings, or damaged items?

Accepted Answer

Yes, absolutely. We buy by precious-metal content (weight and purity), not condition or design. Broken chains, single earrings, dented rings, or outdated jewelry are all fine to send. If it's gold, silver, platinum, or palladium, it holds value.

Question 12

What if I'm not sure my items are real gold?

Accepted Answer

No problem. We test each piece to determine metal type and purity. If you accept our offer and some of the items are not gold, we'll note it clearly and return it at no cost; alternatively, you can donate the costume jewellery and non-precious metal items to a charity we work with.

Question 13

Can I sell jewelry if it doesn't have a hallmark or stamp?

Accepted Answer

Yes. Hallmarks (the tiny stamps indicating purity, like "750" for 18k) help, but they can wear away over time and some custom or older pieces never had them. Our team uses advanced testing equipment to verify the exact purity of every item, stamped or not.

Question 14

Do you accept any kind of metal?

Accepted Answer

We accept gold, silver, platinum and palladium, to guarantee the best rates and keep shipping 100% free, we require a minimum of 5 grams of precious metals (gold, silver, platinum). Note: Shipments containing exclusively costume jewellery or non-precious metals (with no melt value) are subject to a €20 return fee to cover handling and transport.

Question 15

Can I mix different metals or items in the same pack?

Accepted Answer

Yes. Include jewelry, coins, bullion, broken pieces, or fragments of different karats and colors in one bag—our lab separates and classifies everything. Non-gold items are returned at no cost.

Question 16

What happens if my jewelry has diamonds or precious stones?

Accepted Answer

We appraise diamonds larger than 0.25 carats and add them to your offer. Smaller stones or those without commercial value can be removed and returned to you if you wish. [Request your free insured pack](/en#kit)

Question 17

What if my jewelry has sentimental value?

Accepted Answer

We completely understand. If after seeing the appraisal you prefer to keep your pieces, we return them for free and insured within 24-48 hours. There is no obligation to sell: you decide with complete peace of mind.

Question 18

How exactly is my gold valued, and what affects the price?

Accepted Answer

Three objective factors: the purity of the metal (the karat, e.g. 18k — the most common in Spain), the exact weight of the item, and the live global market price on the day of your appraisal. We use professional, non-destructive testing — no guesswork, just a transparent, data-driven valuation.

Question 19

What do I need to request the pack?

Accepted Answer

Just your name, mobile number, postal code, and delivery address. The pack arrives within 24-48 business hours.

Question 20

How long will it take to get paid?

Accepted Answer

As soon as you accept the offer, we process an immediate transfer. The money usually reaches your account within 24 business hours.

Question 21

How do you pay me?

Accepted Answer

We pay by SEPA bank transfer or Bizum. The money normally arrives within 24 hours of you accepting the offer.

Question 22

Do I have to pay tax when I sell my gold?

Accepted Answer

In most cases you won't owe extra tax because pre-owned jewelry sells for less than it originally cost. Only if you clearly make a profit should you declare it. This is general guidance; consult a tax advisor for specifics.

Question 23

What happens to the gold after I sell it?

Accepted Answer

We are committed to the circular economy. Most pieces are melted and refined into pure investment gold (24k), giving the metal a new life without the environmental impact of mining.

Everything you need to know before requesting your pack

Frequently asked questions

Pricing

Safety & Guarantees

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What We Buy

Valuation, Payment & Next Steps

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