Is it safe to sell gold online? How we protect your gold

Generali insurance, documented chain of custody and guaranteed free return.

Generali Insurance

Insured with Generali: standard cover up to €50,000, extendable to €100,000 on request.

€50,000

Standard coverage

Automatically included on every shipment.

€100,000

Extended coverage

Available on request for high-value shipments.

Chain of custody

Unique pack ID

Unique identifier for each request

Tamper-evident bag

Numbered seal that reveals tampering

Signed declaration

Document detailing pieces sent

Full tracking

Real-time pickup and delivery scans

Free return

If you don't accept the offer, we return your pieces free and insured within 24-48 hours. No penalties.

Credentials & certifications

Our team of certified experts has over 38 years of experience in precious metals appraisal.

Our in-house gemologist is GIA-certified (Gemological Institute of America). Credentials available on request.

Security FAQ

Is it safe to send gold by post?

Yes. Every shipment travels in a tamper-evident sealed bag with a unique ID and real-time tracking, and is insured with Generali: standard cover of €50,000 per pack, extendable to €100,000 on request.

What happens if my parcel is lost or damaged?

Generali insurance covers the value of your pieces throughout the journey. The numbered seal and signed declaration document exactly what you sent.

What if I don't accept the valuation?

We return your pieces free and insured within 24-48 hours, with no penalties and no obligation.

How do I know the valuation is fair?

The valuation is carried out by a certified team — including a GIA-accredited gemologist with over 38 years of experience — based on the official daily gold price.

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