How to Send Jewellery by Post Safely and Insured

“What if my parcel gets lost?” It’s the first thing everyone thinks. And it’s a completely legitimate concern. You’re entrusting jewellery that has financial — and often sentimental — value to a shipping service.

Is it safe to send jewellery by post?

Yes. Sending jewellery by post is safe as long as the shipment is insured for its real value, packed discreetly, and tracked from start to finish. The risk isn’t the transport itself — it’s doing it with no insurance, no traceability, or by advertising what’s inside. Below we explain, step by step, how to send jewellery by post safely and insured: how to pack it, how to arrange shipping insurance, and what to do if something goes wrong.

How to pack jewellery for safe shipping

Good packaging does two jobs: protecting the piece from knocks and, above all, not drawing attention. These are the steps to prepare a safe jewellery shipment:

1. Wrap each piece separately in tissue paper or bubble wrap so they don’t scratch or tangle.
2. Immobilise the pieces inside a small box with padding (foam or paper) so they don’t move or rattle.
3. Use a double box: the small box with the jewellery placed inside a larger outer box, cushioned all around.
4. Seal every seam with strong packing tape and, if you can, put the pieces in a tamper-evident security bag with a serial number.
5. Keep the outside anonymous: no brand, label or words like “jewellery”, “gold” or “valuables” that give away the contents.

How to insure your jewellery shipment

Insurance is what turns a risky shipment into a safe one. The key is the declared value: the insurer only pays out up to the amount you’ve declared and paid for, so under-declaring to save on the premium is a mistake that can cost you dearly.

• Correos (Spanish post): you can ship with a declared value, with insured cover of up to €6,000 on its domestic services. Enough for medium-value pieces.
• Private couriers and specialist insurers: for high values there are shipping services and transport policies made for jewellery, usually with a fee proportional to the declared value.
• A buy-in service with insured shipping included: if your goal is to sell, the easiest option is a buyer who sends you a pack that’s already insured door to door, so you don’t have to arrange anything.

Whichever option you choose, keep the receipt and take a few photos of the pieces before sending them: they’re your proof of value and condition in case of a claim. If your goal is to sell, you can skip all of this: at OroSeguro we send you a free pack with shipping already insured door to door by Generali, with no insurance for you to arrange.

Best ways to send jewellery by post (comparison)

Not every way of sending jewellery by post offers the same protection. Here’s a quick comparison of the most common options in Spain:

• Correos certified (certificado): cheap, with basic tracking, but very limited compensation if it’s lost. Only for low-value pieces.
• Correos insured (declared value): adds cover of up to €6,000 for a premium based on the declared value. A good option for medium values.
• Private courier with extended insurance: home collection and higher cover, at a higher cost. Best for high-value pieces.
• Insured buy-in pack (like OroSeguro): designed for sellers. Shipping is insured door to door as standard and you pay nothing for transport or for the return.

Tracking and what to do if your parcel is lost

A safe shipment is one you can follow at all times. Always choose a service with a tracking number and keep the receipt until the parcel reaches its destination and receipt is confirmed.

If the parcel is delayed or lost, follow these steps: first, check the status with the tracking number; second, if it isn’t moving, open a claim with the carrier providing the receipt and the photos of the pieces; third, remember that compensation is paid up to the declared value, which is why declaring it correctly from the start matters so much. With insured door-to-door shipping, the service handles this for you and you stay covered.

Send your jewellery to OroSeguro: fully insured shipping

If what you want is to sell, at OroSeguro we’ve designed the shipping to be the easiest and safest part of the process. We buy gold jewellery, gold coins, platinum and other precious metals, and every shipment travels insured from start to finish. Here’s how it works:

1. Insurance: the first thing, and non-negotiable

At OroSeguro, every shipment is insured with Generali — one of the largest insurers in Europe, with more than 190 years of history.

• Every shipment → Up to €50,000 cover as standard
• High-value pieces → Extendable to €100,000 on request
• Door to door → Insured from your home to our premises

From the moment your parcel leaves your home until it reaches our premises, it’s protected. Loss, theft, damage in transit — the insurer responds.

2. Tamper-evident packaging

The pack we send you includes a tamper-evident security bag with an individual serial number. If someone tries to open it, the word “VOID” or “OPENED” appears permanently printed on the material. It can’t be undone. It can’t be faked.

The process is simple: you put your jewellery in the bag, seal it, and write the serial number on the shipping form. That number is logged and linked to your personal file. If the number doesn’t match on arrival, we know something happened before we open anything.

3. Door-to-door tracking

The shipment goes through Correos with full tracking. You can choose home collection or drop it off at a post office yourself. Every movement is logged: pickup, transit, delivery.

We send you email updates at every stage: when your pack sets off to you, when your parcel is on its way back, and when we receive it. You always know exactly where your jewellery is.

4. Receipt under video surveillance

Every piece is weighed on a calibrated scale and analysed with an XRF spectrometer to determine the exact purity of the metal. Everything is documented and linked to your file.

5. What if the offer doesn’t convince you?

Absolutely nothing happens. We return your jewellery at no cost, insured with Generali exactly as the outbound shipment was. There’s no obligation to sell. Many customers send us their pieces simply to find out the real value of what they have — and that’s perfectly fine.

The 5 questions to ask before sending your jewellery

1. Do they have shipping insurance? With which insurer?
2. Do they use tamper-evident packaging?
3. Do they give you real-time tracking?
4. Do they open parcels under video surveillance?
5. Do they return your pieces for free if you don’t accept?

If the answer to any of these questions is “no” — or if they simply won’t give you the information — look somewhere else.

Frequently asked questions